Zaffron Masala Return & Exchange Policy
At Zaffron Masala, we prioritize quality and customer satisfaction. However, due to the nature of our products, returns are generally not accepted. Exceptions are made only in cases where the package is tampered with or damaged upon delivery.
Return Policy
If you receive a damaged or tampered package, please follow these steps:
- Capture Evidence – Take a clear picture of the package and the invoice.
- Contact Us – Share these images with our customer support team for verification.
- Choose Your Preferred Resolution:
- Replacement: We will send you a new package at no extra cost.
- Refund: After reviewing the provided details, a refund will be processed.
Note: Returns or exchanges will not be accepted for any other reasons.
Exchange & Refund Guidelines
- Do not accept a package that appears tampered with or damaged at the time of delivery.
- If you notice damage, return the package to the delivery person immediately and take a photo as proof.
- Share the image with us promptly so our team can verify the issue.
- Once verified, you can either request a replacement or a refund.
Important: This policy is applicable only at the time of delivery and will not be valid after the package has been received and accepted.
For any concerns, feel free to reach out to Zaffron Masala’s customer support for quick assistance!